Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://intellijel.com (the “Site”) or post on our forum at https://forum.intellijel.com (the “Forum”).

What personal data we collect and why we collect it

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Shipping Estimates

Your address and postal/zip code may be used to obtain estimates with our shipping partners, this information is not stored and is transmitted securely when obtaining a new estimate.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Forum

When you sign up for an account to post on the forum, your email address is mandatory for account management purposes.

We use your e-mail address to:

  • notify you about posts and other activity on the forum;
  • reset your password and help keep your account secure;
  • contact you in special circumstances related to your account;

You may provide additional data for your account, like a short biography, your location, or your birthday, on the profile settings page for your account. That data becomes available to others who can access the forum. You don’t have to provide this additional information, and you can erase it at any time.

When visitors leave posts or send private messages on the forum we collect the data shown in those posting forms.

The forum does not respond to the Do Not Track HTTP header.

Mailing List

If you sign up for our newsletter, we only ask for your email address so you can receive the newsletter, optionally you may update your profile with your name, but it is not required or nessesary. Your data is stored in our MailChimp provided database.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Youtube Videos are embedded with “privacy-enhanced mode” enabled. Description via YouTube: When you turn on privacy-enhanced mode, YouTube won’t store information about visitors on your website unless they play the video.

Analytics

We use Google Analytics to measure our website’s performance but do not track or log IP addresses.

3rd Party Services we may share your data with

Google Analytics — Visitor statistics, we do not track personally identifiable information. Privacy Policy. You can also opt-out of Google Analytics here.
Youtube — Embedded Videos, may track your usage when you play a video. Privacy Policy.
Zendesk — Our Support platform provider to track repairs and support requests. Privacy Policy.
DHL — Shipping Partner, your address will be used to obtain shipping rates. Privacy Policy.
Canada Post — Shipping Partner, your address will be used to obtain shipping rates. Privacy Policy.
MailChimp — Our Newsletter platform provider for sending emails. Privacy Policy.

How long we retain your data

If you leave a post on the forum, the post and its metadata are retained indefinitely.

For users that register on our site and forum (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

You may unsubscribe your email from our newsletter at anytime using the link at the bottom of the newsletter or subscription email.

What rights you have over your data

European residents: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Support Requests
When visitors leave support request via the Support Button on the site we collect the data shown in the support form. It is then handled by a 3rd party support platform, Zendesk.

Alternatively you can contact us direct with your support requests at support@intellijel.com.

Updates

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Information

Contact support@intellijel.com with any questions.